Shopping On GoldenMilano.com

Inventory Availability:

Although we make every effort to keep the inventory on our website up to date, it is possible for inventory to be sold before we are able to remove it from out site. In the unlikely event that this happens and you purchase a item that has become unavailable, we will immediately contact you and give you the option to order a similar item or cancel the order altogether. In addition, it is also possible for an item to become unavailable before we get a chance to remove it from our site, and If this happens, we reserve the right to void the sale.

Item Pricing:

Although unlikely, it is possible that an item's price can change (due to the fluctuating metal and diamond market), and we reserve the right to modify the price of the sale, or void it althogether, if the customer doesn't want to purchase at the new price.

Do You Charge Sales Tax?

Sales tax is charged only to states where we have a physical location. Currently this is in only New York.

What Payment Options Do You Accept?

We accept bank wire transfers and the following credit cards: Visa, Master Card, American Express and Discover. We also accept payment via PayPal and Google Checkout. We are now offering a layaway plan for engagement rings and other fine jewelry. Our Jewelry layaway plan allows you to make up to 6 monthly payments in order to purchase an engagement ring or other piece of fine jewelry. Learn more about our Layaway Plan

How Can I Track My Order?

You will receive an order confirmation by email once your order has been successfully transmitted. In addition, a shipping confirmation email will be sent once your order has shipped. This confirmation will include the tracking number for your package.

How Can I Modify My Order?

Please call us as soon as possible if you want to make any changes to your order

Returns & Exchanges

What is your return policy?

Returns are accepted 7 days from the date of delivery. No returns for pre-owned/ as-is bought items. Any Engagement Ring Setting special ordered and made to fit a customers pre-existing diamond. Due to the special nature of these items, we cannot accept these for return.

Where do I send my return or exchange?

Please remember to call us first to obtain an RA# for your return or exchange. Packages sent to us for return or exchange without an RA# visible on the outside of the box will be refused. Please send your return or exchange to: ....

Can I Return a Pre-Owned Watch?

Pre-Owned Watches are fully renfundable within three days from receipt of delivery. The watch must not be worn or sized and must be in the same condition as when sold. The watch must be accompanied by all boxes, tags and paper work that came with it to be accepted.

Does Golden Milano Allow Comparison Purchasing?

In order to give our customers the best pricing, we do not allow comparison purchasing. Comparison purchasing is the act of ordering two or more of the same, or similar item, and then only keeping one of them. If you are unsure, or have detailed questions about a particular item, please call one of our customer service representatives for expert help.

Shipping & Handling

Do you charge for shipping?

All orders placed on GoldenMilano.com always include FREE shipping up to purchases inxcess of $10,000. If amount is over $10,000, then client will pay for shipping.

*A SIGNATURE will be REQUIRED for every delivery.

Do You Ship Outside The United States?

Ofcourse! We are more than happy to ship to anywhere in the world for free up too $10,000. Please note that all international orders must be at a minimum of $50. Please contact us if you need help with an international purchase. International shipments are subject to duty and/or local taxes which are collected by FedEx upon delivery. Every country is different so please check with you Customs Office for accurate duty information on fine jewelry

Registering with GoldenMilano.com

Why do I need to register?

You only need to register on our site if you are making a purchase. By registering you are initiating an account that only you may access. You can access your account by using your email address and a password that you have created. If you are signed up on our mailing list, this does not mean that you are registered. By creating an account, you also have the ability to save jewelry and loose diamonds to your wishlist and easily access them from any computer by logging in with your email address and password.

How do I register?

Simply click on the "My Account" link at the top of any page, where you will be provided with a direct link that will walk you through the process. If you have never purchased from us before, you must register with us to place an order. If you already have items in your shopping bag and are ready to purchase them, simply click on "Checkout", and the following page will allow you to register.


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